By annorwerekoSeptember 2022
THE NEW NORMAL - A POST PANDEMIC ASSESSMENT OF BPOs
THE NEW NORMAL - A POST PANDEMIC ASSESSMENT OF BPOs
We were not prepared, but that didn’t set us back. The pandemic hit us hard and all industries were struck
across the globe. There was a time when most companies solely depended on
walk-ins to transact business, however, the narrative changed. In this era
almost every business considered the remote option, leaving human interaction not
far from extinct, business meetings moved online with Zoom meetings becoming the order of the day. We have all come to
accept new ways of doing business, and the great news is this shift has led to
significant improvement in innovation and flexibility.
This has caused a surge for BPO companies over
the last couple of years as businesses are exploring the need for long-term remote working
and still provide essential services to their cherished customers across all
functions, at some point, people will need human contact and reassurance
from the anxiety- that human voice. Not leaving out your employees who need to
keep up with the changing times, and upgrading training and development sessions
increase productivity and your competitive advantage. BPO organizations have moved from.....
