ABOUT
annorwereko
Annor Wereko is a Contact Center and Business Process
Outsourcing (BPO) professional.
I have over 15 years of experience in the BPO industry. I have played many leading roles in the
implementation, deployment, and management of major Contact Centers, as well as
their corresponding services and solutions in Ghana.
I am passionate about training young people in BPO, Digital Skills, and CX Management. These young people are guided and developed into great human capital who propel the organizations’ operations.
I am a People Development, Impact Sourcing, and Energy & Sustainability, Enthusiast.
I led the implementation
of the National Health Insurance Scheme, Africa World Airlines, National
Investment Bank, Teachers Fund, National Blood Bank, and BEIGE Group Contact
Centers.
I am also responsible for the Electricity Company of Ghana and SES HD plus
Ghana Contact Centers. I managed the support relationships for MTN, SSNIT,
Delta Airlines, National Investment Bank, and ABSA Contact Centers on behalf of
eServices Africa Ltd.
I bring a deep wealth of experience and knowledge in
Contact Center Implementation, Operations Management, Training, and Key Accounts
Management.
I am a BCI Certified BPO Master Trainer, a
London Training for Excellence trained Key Account Manager; in Establishing
Profitable Customer Relationships, and has a Certificate of Professional
Competence from the Ghana Communication Technology University (GTUC).
I am a People Development, Impact Sourcing, and Energy & Sustainability, Enthusiast.
I like to keep a fun environment where employees are empowered to deliver on their company's promise.
I am currently the Chief Operating Officer of
eServices Africa Ltd. I am also the CEO & founder of ANNREK Consult and www.annorwereko.com respectfully.
