Annor Wereko is a Contact Center and Business Process Outsourcing (BPO) professional. I have over 15 years of experience in the BPO industry. I have played many leading roles in the implementation, deployment, and management of major Contact Centers, as well as their corresponding services and solutions in Ghana.
I led the implementation of the National Health Insurance Scheme, Africa World Airlines, National Investment Bank, Teachers Fund, National Blood Bank, and BEIGE Group Contact Centers. 

I am also responsible for the Electricity Company of Ghana and SES HD plus Ghana Contact Centers. I managed the support relationships for MTN, SSNIT, Delta Airlines, National Investment Bank, and ABSA Contact Centers on behalf of eServices Africa Ltd. 

I bring a deep wealth of experience and knowledge in Contact Center Implementation, Operations Management, Training, and Key Accounts Management. 

I am a BCI Certified BPO Master Trainer, a London Training for Excellence trained Key Account Manager; in Establishing Profitable Customer Relationships, and has a Certificate of Professional Competence from the Ghana Communication Technology University (GTUC).

I am passionate about training young people in BPO, Digital Skills, and CX Management. These young people are guided and developed into great human capital who propel the organizations’ operations. 

I am a People Development, Impact Sourcing, and Energy & Sustainability, Enthusiast.
I like to keep a fun environment where employees are empowered to deliver on their company's promise.  

I am currently the Chief Operating Officer of eServices Africa Ltd. I am also the CEO & founder of ANNREK Consult and www.annorwereko.com respectfully.